I spent a lot of time looking at the different phone calls that we had coming in for my new law firm services and there were not enough lines to answer all of the people that were calling in to ask us questions. I knew that since I was new in town I was going to have to start to look at getting more lines into our office, especially after the girls answering those phones were starting to complain. The new or additional telephone lines at work were going to be inevitable and I decided that I was going to have a lot of people calling me after my next ad so it would be nothing to call the phone company to come in to our office to see if they could actually help us. I wanted them to look at the calls that we got during the two busy times and hear how many people we had to give a busy signal too.
They came in the next day and put a special tap on the line to see the volume of calls that we were getting during the busy time and they were taking the time to show what we were getting with the busy signals. I did not realize how much work I could be missing out on so I made sure that we took the time to look at what they wanted to tell us. We were really happy to know that they were going to be helping us with the different things that they had to offer. They told us what we had to do at the end of the day and I thought it was going to be an amazing thing for us to do, getting extra lines and extra workers to meet the call demands.